HOW TO USE ZIKOBOX
Everything you need to discover, purchase, and manage event tickets — without the headaches.
OVERVIEW
ZikoBox is a comprehensive event ticketing platform that allows you to discover, purchase, and manage event tickets through multiple channels. The platform supports web-based ticket purchases, chatbot integrations (Telegram and WhatsApp), mobile payments (M-Pesa and cards), and includes advanced features like agent-based ticket scanning and group ticket management. Think of it as your one-stop shop for event tickets — no more juggling five different apps.
KEY FEATURES
Multi-Channel Access
Web, Telegram, WhatsApp
Flexible Payments
M-Pesa, Cards, Bank Transfers
Group Tickets
Purchase multiple tickets in one transaction
SMS Notifications
Automatic confirmations for all purchases
QR Code Scanning
Agent-based ticket validation at events
Event Management
Complete organizer dashboard
Free Events
Instant ticket delivery for zero-cost events
GETTING STARTED
WEB REGISTRATION
Visit the ZikoBox website
Click "Sign Up" in the top navigation
Fill in your details: Name, Email, Phone (07XX XXX XXX or +254 7XX XXX XXX), Password
Click "Create Account"
Check your email for confirmation link
Click the confirmation link to activate your account
GOOGLE SIGN-IN
Click "Sign in with Google" on the login page
Select your Google account
Grant necessary permissions
Your account will be created automatically
ACCOUNT TYPES
Regular User
Browse and purchase tickets
Event Organizer
Create and manage events
Agent
Scan tickets at events (by invitation)
WEB APPLICATION
BROWSING EVENTS
Discover events through multiple ways:
Homepage
View featured and upcoming events
Search
Use the search bar to find specific events
Categories
Filter events by type or category
Date Filter
Find events by specific dates
EVENT DETAILS
Each event page displays:
PURCHASING TICKETS
Select the event you want to attend
Choose ticket type (VIP, General Admission, etc.)
Select quantity using the +/- buttons
Click "Add to Cart"
Continue shopping or proceed to checkout
CHECKOUT PROCESS
FOR REGISTERED USERS
FOR GUEST USERS
QUICK CHECKOUT
The quick checkout feature allows for streamlined ticket purchases with minimal steps — perfect for mobile users and high-conversion scenarios. Because let's be honest, nobody likes a long checkout process when you're trying to grab tickets before they sell out.
HOW IT WORKS
Event Selection: Choose from available quick checkout events
Ticket Selection: Select ticket type and quantity
Contact Information: Provide name, email, and phone
Instant Payment: Direct to payment gateway
Immediate Confirmation: Instant ticket delivery
BENEFITS
Speed
Reduced checkout time
Simplicity
Fewer steps to complete purchase
Mobile Optimized
Perfect for mobile users
Conversion
Higher completion rates
EVENT ORGANIZER
ACCOUNT SETUP
Register for a regular account
Contact support to upgrade to organizer status
Complete KYC verification (for paid events): KRA PIN and CR12 Document
Set up payment information for revenue collection
CREATING EVENTS
Access Dashboard: Go to "My Events" in your account
Create New Event: Click "Create Event" button
Basic Information: Event Title, Description, Category, Tags
Date & Time: Start Date, Start Time, End Date/Time, Timezone
Location Details: Venue Name, Address, City, Capacity
Ticket Configuration: Ticket Types, Pricing, Quantity, Sales Period
Event Image: Upload promotional image
DASHBOARD FEATURES
Event Statistics
Ticket sales, revenue, attendance
Ticket Management
Sales tracking, attendee lists, reports
Revenue Management
Payment tracking, Paystack integration
TELEGRAM BOT
GETTING STARTED
Open Telegram app
Search for "ZikoBox Bot" or use the bot username
Start a conversation by clicking "Start"
The bot will greet you and show available commands
BOT COMMANDS
/start
Initialize bot and show welcome message
/help
Display all available commands
/events
Browse upcoming events
/mytickets
View your purchased tickets
/account
Manage account settings
/search [keyword]
Search for specific events
/today
Show events happening today
/weekend
Display weekend events
PURCHASING TICKETS
Browse Events: Use /events to see available events
Select Event: Click on event button or use event ID
Choose Tickets: Select ticket type and quantity
Provide Information: Name, Phone number, Email
Payment: Receive Paystack payment link
Confirmation: Get ticket confirmation in chat
WHATSAPP BOT
GETTING STARTED
Get the WhatsApp bot number from the website
Save the bot number to your contacts
Send "Hi" or "Start" to begin
Use number options or keywords to navigate
FEATURES
Interactive Menus
Numbered options for easy navigation
Event Browsing
Scroll through available events
Image Sharing
Event images and QR codes
Document Delivery
PDF tickets via WhatsApp
TEXT COMMANDS
GROUP TICKETS
Group tickets allow you to purchase multiple tickets in a single transaction — perfect for family outings, friend groups, corporate events, and bulk purchases. Because coordinating with friends is hard enough without having to buy tickets individually.
WEB APPLICATION PROCESS
Select Event: Choose your desired event
Multiple Ticket Types: Add different ticket categories
Quantity Selection: Use +/- buttons for each type
Group Information: Provide details for each attendee (optional)
Single Payment: One transaction for all tickets
Consolidated Delivery: All tickets in one email
BENEFITS
Single Transaction
One payment for multiple tickets
Unified Confirmation
One email with all tickets
Reduced Fees
Lower transaction costs per ticket
Easier Management
All tickets in one place
SMS NOTIFICATIONS
ZikoBox automatically sends SMS notifications for all successful ticket purchases, ensuring you receive immediate confirmation regardless of your purchase channel. Because email confirmations are great, but SMS confirmations are the real MVPs.
SMS PROVIDERS
PRIMARY
Africa's Talking SMS
FALLBACK
Advanta SMS (automatic retry)
SINGLE TICKET SMS
Total: KES 1,500
Ref: #ABC123DEF
Check your email for tickets.
Event: Aug 15, 2025 at 7:00 PM
Venue: Carnivore Grounds
MULTIPLE TICKETS SMS
Total: KES 4,500
Ref: #XYZ789ABC
Check your email for all tickets.
Event: Aug 20, 2025 at 6:00 PM
Venue: Uhuru Gardens
PHONE NUMBER SUPPORT
0722000000 (10 digits)
722000000 (9 digits)
+254722000000 (international)
254722000000 (country code)
DELIVERY FEATURES
Immediate
SMS sent within seconds of payment
Consolidated
One SMS per payment reference
Reliable
Multiple attempts with fallback providers
AGENT & QR SCANNING
The agent system allows event organizers to invite trusted individuals to help with ticket validation and attendee check-in at events. Think of it as your VIP security team, but for tickets.
INVITING AGENTS
Access Event Dashboard: Go to your event management page
Agent Management: Click "Manage Agents" button
Invite New Agent: Click "Invite Agent"
Agent Information: Email address and role confirmation
Send Invitation: Agent receives email with instructions
Track Status: Monitor invitation acceptance in dashboard
AGENT PERMISSIONS
Ticket Scanning
QR code validation at events
Admission Control
Check-in attendees
Event Access
Limited to assigned events only
Statistics
View scanning performance
SCANNING PROCESS
Login: Sign in to your agent account
Agent Dashboard: View assigned events
Select Event: Choose event to scan for
Open Scanner: Click "Scan Tickets" button
Camera Access: Allow camera permissions
Scan QR Code: Point camera at ticket QR code
Verify Ticket: Review ticket details before admission
Check-in: Mark ticket as used/admitted
PAYMENT METHODS
ZikoBox supports multiple payment methods through Paystack integration, providing flexibility for all users across Kenya. Whether you're an M-Pesa loyalist or a card person, we've got you covered.
SUPPORTED METHODS
M-Pesa
Primary method. STK Push with automatic payment prompts and real-time processing.
Credit & Debit Cards
Visa, Mastercard, American Express, and local Kenyan bank-issued cards.
Bank Transfers
Direct bank transfer from any Kenyan bank with real-time verification.
USSD Payments
Works on basic mobile phones with all major Kenyan networks.
PAYMENT PROCESS
Secure Checkout: Paystack-hosted payment page
Method Selection: Choose preferred payment option
Payment Processing: Secure transaction handling
Instant Confirmation: Real-time payment verification
Automatic Ticketing: Immediate ticket generation
FREE EVENTS
Instant Delivery
Immediate ticket generation for zero-cost events
No Payment Required
Skip payment process entirely
Email & SMS
Confirmation via both channels
TROUBLESHOOTING
ACCOUNT ISSUES
Can't Log In
Email Not Received
PAYMENT ISSUES
Payment Failed
Payment Successful but No Tickets
TICKET ISSUES
QR Code Not Scanning
Ticket Shows as Invalid
GETTING HELP
Email Support
Contact via [email protected]
Live Chat
Available during business hours
FAQ Section
Check frequently asked questions
Response Times
Critical: 2hrs / General: 24hrs / Bugs: 48hrs