TERMS OF SERVICE

1. The Introduction Part

Welcome to ZikoBox — your ticket to experiences worth showing up for. These Terms of Service ("Terms") govern your use of ZikoBox's website, mobile applications, and services (collectively, the "Service"). By using our Service, you agree to these Terms. We know legal documents aren't exactly page-turners, but give this one a chance.

2. Compliance with Kenyan Law

This agreement is governed by the laws of Kenya, including but not limited to:

• The Consumer Protection Act, 2012
• The Data Protection Act, 2019
• The Entertainment and Events Regulation Act
• The Electronic Transactions Act, 2011

3. Event Tickets and Purchases

When purchasing tickets through our platform:

• All prices are in Kenyan Shillings (KES) unless otherwise stated
• Payment processing is handled securely through our authorized payment partners
• Digital tickets are valid only when presented with proper identification
• Resale of tickets must comply with Kenyan consumer protection laws

4. Refund Policy

Our refund policy adheres to Kenyan consumer protection laws:

• Full refunds are available for cancelled events
• Partial refunds may be available for rescheduled events
• Processing time for refunds is typically 7–14 business days
• Service fees may be non-refundable as permitted by law

5. User Responsibilities

As a user of ZikoBox, you agree to:

• Provide accurate and complete information when registering and purchasing tickets
• Not engage in fraudulent activities or unauthorized ticket resale
• Comply with event venue policies and age restrictions
• Not use the service for any illegal purposes

6. Privacy and Data Protection

We comply with the Data Protection Act, 2019 of Kenya. Our privacy practices include:

• Protection of personal information
• Secure storage and processing of payment information
• Limited sharing of user data with event organizers
• User rights to access and control their data

7. Intellectual Property

All content on ZikoBox, including but not limited to logos, images, and text, is protected by Kenyan copyright laws and international conventions. In other words — don't steal our stuff, and we won't steal yours. Fair deal, right?

8. Dispute Resolution

Any disputes shall be resolved according to Kenyan law, with jurisdiction in the courts of Nairobi, Kenya. We'd much rather you just email us at the address below — it's faster and less dramatic.

9. Contact Information

For legal inquiries, please reach out to the humans who wrote these Terms: